Digital Products

Our sewing patterns are downloadable PDF files.  When you purchase a sewing pattern, an email will be sent to you with a link to the file so that you can download it. For security purposes, the links expire after 24 hours. If you need a new link, please contact us and we will send you new link right away.  Please note that our sewing patterns are property of Red Rabbit Mercantile and are intended for home use only. Please do not share your downloaded files. 

Free Products

When purchasing one of our free patterns, it is not necessary to input your credit card information. Simply hit submit without filling out the credit card fields. 

Our Waxed Canvas

Due to our manufacturer's process,  our waxed canvas fabric colors and textures may vary slightly between dye lots. Waxed canvas fabric shows cracks, creases, and marks. Over time, these marks will become less noticeable and the fabric will become less waxy looking.  If you wish to remove the visible marks on waxed canvas, simply apply gentle heat with an iron, using a press cloth to protect your work surfaces.

Custom Kits

We stock all of the supplies and fabrics needed to make all of our sewing patterns. If you would like to purchase extra supplies or want to purchase our supplies in a way that is not available on the website, please contact us. We will see what we can do!

Shipping

We are happy to offer flat rate shipping of $7 on any order of any size! Currently, we only ship within the United States.  If you need international shipping, please contact us and we will see what we can do for you. Orders are shipped via USPS and should arrive 5-7 business days after shipment.  Red Rabbit Mercantile is not responsible for any delays in transit time due to inclement weather or other factors. 

Returns

All sales of fabric and hardware are non-returnable; however, if something is not right with your order, please contact us and we will be happy to resolve your issue.

Payment

Payments are processed through our secure payment processor. We accept all major credit cards. We also accept payments via Apple Pay. 

Sales Tax

Red Rabbit Mercantile is located in Boulder, CO. State sales tax must be charged on all orders to Colorado addresses, and additional city sales taxes must be charged to orders shipped to addresses within Boulder County. 

Errata

If you find an error in our patterns, please let us know! We aim to provide the highest-quality sewing experience possible, and will do our utmost to fix any problems you find. 

Customer Service:

Please contact us with any questions, comments or concerns. We are a new business and we want to know how we can improve. 

Affiliate Links:

From time to time we post links to products that we like and recommend to our customers. We use an affiliate program so that we receive a small payment from purchases made through these affiliate links.